Sinma Fashion Jewellery

Sinma, a renowned Malaysian jewellery brand, made its debut in India in 2002. Recognizing the rich cultural heritage and diverse tastes of the Indian market, we swiftly adapted our offerings to include traditional delicacies alongside our contemporary designs. From intricately crafted Kundan sets to timeless Jhumkas and vibrant Meenakari pieces, our jewellery captures the essence of Indian tradition while embracing modern sensibilities.

With a focus on quality craftsmanship and attention to detail, we've earned the trust of Indian customers seeking authentic, yet stylish jewellery options. Our dedication to catering to the unique preferences of the Indian market has solidified our position as a trusted name in the industry, allowing us to delight customers with our exquisite creations year after year.

Our Return & Exchange Policy

At Sinma Fashion Jewellery, we want you to love your purchase. We understand that sometimes a product may not be what you expected, which is why we offer a straightforward return and exchange process for your online orders.

Our Promise to You

We stand by the quality of our jewellery. If you are not satisfied with your online purchase for any reason, you can initiate a return or exchange.

Please note: Our in-store policy differs from our online policy. Items purchased at a physical Sinma Fashion Jewellery store cannot be returned or exchanged online.

Returns & Exchanges for Online Orders

You have 48 hours from the time of delivery to notify us if you are unsatisfied with your product. To be eligible for a return or exchange, your item must be unused, with all original tags and packaging intact.

To start a return or exchange, simply contact our Customer Service team via email or WhatsApp and provide:

• Your order number.
• The reason for your return or exchange.
• A picture of the product.

After you contact us, we will review your request and get back to you with the next steps.

Please Note:

• The refund amount will not include any shipping charges paid on the original order.

Order Cancellations

You can request to cancel your order by contacting us immediately after placing it. Once an order has been processed for shipping, cancellation may no longer be possible.

Cash on Delivery (COD) Orders

For all Cash on Delivery (COD) orders, a non-refundable upfront charge of ₹200 is required to confirm your order. This fee is charged to ensure a committed purchase and to cover initial processing and handling costs. The remaining balance of your order can be paid to the delivery executive at the time of delivery.

Refund Process:

Once we receive and inspect your returned item, your refund will be processed. The refund will be credited to your original payment method within 9-15 working days after we receive the product.

Damaged or Defective Products:

If you receive a damaged or defective item, please notify our Customer Service team within 48 hours of delivery. We will arrange a return and, upon verification, will process a full refund or send a replacement at no extra cost to you.

Questions or Concerns?

We are here to help! For any questions regarding your order, our policies, or to initiate a return, please contact our Customer Service team via email or WhatsApp.